Things That Drive Me Up The Wall
Posted on May 19, 2009 under me, rant | 19 CommentsI really dread calling restaurants or hotels to make reservations. I can’t understand why those people who are in charge of answering the phone calls do not understand what I am asking them. Yesterday, I called The Terrace coffee house at Royale Bintang, Mutiara Damansara to reserve a table for this Sunday’s hi-tea. After taking down my phone number and the number of people who will be attending, I asked the girl if their hi-tea is RM25 NETT or RM25 ++. She answered, “It’s usually RM25 NETT lah“. Usually? Ok…..nevermind.
Then I asked her if she knows how many dishes are available for the hi-tea. Her answer? “What? Dessert?” Ok……I repeated my question. Then she said, “Oh, we have many lah. We have main course, dessert, many lah”. So, to make it easier for her, I asked her what are the dishes for the Main Course. This is what she said – “have lamb, chicken…..err…you wait ah…I check with my friend first”. Friend? Since when is her friend involved? After some mumbling in the background, a guy came onto the phone and asked, “You want to know about dessert? Yes we have many dessert.”
That’s it. I didn’t want to waste anymore time talking to them because I know my blood pressure was going up. I just told the guy that I have reserved a table this coming Sunday at 12pm. He just said ok, ok and put down the phone.
Somehow I have this feeling that they did not reserve a table for me.
May 20th, 2009 at 3:53 am
Call and check again..hehe. This Sun, put in your input in those little “what you think about us” cards.
May 20th, 2009 at 7:29 am
Oooohhh…..let us know how it turned up on Sunday. We will take your info coz heaven knows….we will not get any info from them!
So badly managed….you should feedback to the manager there!
May 20th, 2009 at 9:11 am
It drives me up the wall when I have to do other people’s jobs for them. If you don’t understand your job, why do it? A common problem everywhere from what I can see.
May 20th, 2009 at 9:13 am
this is so typical of Malaysian customer service. Lucky you were not greeted by : Nanti dulu ! Abang ! Tak paham apa cakap dia..jom bang jawap !!
May 20th, 2009 at 9:25 am
Happens very often, boils down to the sad state of English out there. They either don’t know or have problems describing the types of food, and it looks like they don’t know the word “colleague” either. That’s probably the extent of their English vocabulary, about 100 words including the bad words, haha, sad but true
May 20th, 2009 at 10:52 am
i think they need some training in handling the phone calls… that’s terrible service!
May 20th, 2009 at 11:31 am
cool down cool down…
some chains / restaurants very “act-sy” type cos their place always FULL…do they dont mind if u book or dont book…. sometimes i rather pay a little more for some comfort, pampering..OPPS SERVICE at your heart.
May 20th, 2009 at 12:53 pm
I’m not surprised. I;ve similar experiences as well…..even at 5-star hotels. Malaysia is not well-known for good service…anywhere.
May 20th, 2009 at 12:53 pm
Biasalah this one. How many times have we come across “professional” answers during the 1st line .. Hello Good morning how can I help you … in a matsalleh slang and thereafter they cannot understand the 2nd line onwards? hahahaha.
May 20th, 2009 at 2:16 pm
Why so unprofessional wan. Nevermind this Sunday complain kau kau. If not, put in newspaper. Hhahaha And they charge “Service Tax” or not? If we’re paying for service tax and we getting this kinda service, better ask them to refund. can ah ?
May 20th, 2009 at 3:16 pm
If u don’t get a table this Sunday, make a big complain!!
May 20th, 2009 at 5:15 pm
I seldom make reservations lah..hehe. Hope your Hi-Tea this Sun is a good one.
May 20th, 2009 at 6:28 pm
haha….perhaps ask them to take up english course? dishes and desserts…hmmmm….sound alike meh?
May 20th, 2009 at 6:58 pm
it’s really blood vomiting while talking to such people.
may you have a nice Sunday!
May 20th, 2009 at 7:25 pm
Yeah, like what Huisia said.. really vomit blood! I also have the feeling that they do not reserve any table for you
May 20th, 2009 at 8:50 pm
Wahhh.. kancheong dy. I’m looking forward to your update on Sunday’s hi tea.
May 21st, 2009 at 5:43 pm
Probably the girl who answered your call was just a trainee who doesn’t speak very good English. I know they can really make you boil with their stupidity. Maybe you can call again tomorrow to reconfirm your reservation.
May 22nd, 2009 at 4:32 pm
hahahaha…u sure u call to a HOTEL ah?
May 23rd, 2009 at 12:44 am
Really so bad the service, not 1 but all, sometime having this kind of employee really “tou mai” for the company.
Hopefully this Sunday, you get ur table and eat well too, else aft u eat also cannot digest with all the smoke coming out from your head…