The packet of milk has about 1/4 left when I found those bugs. I called their Customer Service right away and the lady who took my call asked me to keep aside this packet and they would send someone to retrieve it from me. A few days later, their child nutrition advisor dropped by. She asked me for more information like where and when I purchased this milk powder. I told her I bought it from the medicinal shop nearby. She took the packet back for testing and will keep me updated on the results. Before she left, she also gave me a bag of goodies –
A cute bag and t-shirt for Ashley and a box of dug*o in its new packaging. The nutrition advisor called me up last week to keep me informed of the outcome. She said their lab found a tiny hole at the bottom of the packet. Guess that explains how those pesky bugs were inside. I still have 3 packets of milk powder unopened. Must really check them thoroughly ;D. Luckily the new packaging now comes in a box so there is extra protection. Scary!