Yesterday evening when I switched on the computer, I noticed that there was no internet connection. After switching on and off the modem and waiting for an hour, I decided to call their Help Line. After a few minutes of listening to their automated answering machine and pressing several buttons, I got to speak to a real person. This was how the conversation went :-
Customer Support: Good evening, can I help you?
Me : Hi, I would like to know if there is a breakdown because I cannot access the internet.
Customer Support : Ok, can you pls give me your number?
Me : 03-xxxxxxxx
Customer Support : May I know what is your name?
Me : xx xxx xxxxx
Customer Support : Can I call you Ms. xx?
Me : yes
Customer Support : err…Ms. xx…., you wait ah.
*waiting*
Customer Support : err…errr..errr..ok..ok
Me : Can you please tell me if there is a breakdown?
Customer Support : err..ok…is the DSL line on the modem stable? (meaning not blinking)
Me : Yes it is. Only the Internet power light on the modem is not on.
Customer Support : I know I know…..so the DSL line is stable.
*waiting*
*waiting*
Customer Support : Err…Ms. xx….I wish to inform you that the Streamyx is experiencing a NATIONWIDE BREAKDOWN.
Me : Huh? Nationwide? The whole of Malaysia? When did that happen?
Customer Support : Err…ok..err…just before you called, I received a notice about the nationwide breakdown. I also don’t know.
Me : *starting to fume* Ok..so how long is this downtime?
Customer Support : Err…estimated 4 hours.
Me : Ok. Thanks. *put down the phone*
I’m like, what the heck? Why didn’t he tell him right away instead of asking me questions like what is my phone number, is my DSL line stable? *shake head*. Thank God the internet connection was up again this morning. Hubs checked the TMNet’s website and true enough, there was a press release reporting that their main telecommunication provider had a nationwide breakdown since 5.30pm yesterday. They must have received a lot of bashing the whole night 😀
Not true la… Shah Alam..my office kena. Then I left the office when I couldnt do my work. Came home, happily connected. and that is USJ…:)
oh..mine was okay.. thank goodness.. cannot survive without internet.. hahaa.. even for a few hours!
Wah..nationwide breakdown? That bad ah. Luckily they fixed the prob fast..haha.
Read about this news in TheStar online.
really ah? how come i can still go online at nite? touch wood touch wood.. dont happen to me pls… i’ll mampoi i tell u…
oh.. the part where they asked u those silly questions.. routine… like robot dy.. lol..
There was something wrong with my Streamyx connection last month and when I called, I went thru the same thing… In the end, I just told them to disconnect my subscription. They told me I would have to go to their centre. I have since jumped ship 😀
I didn’t even realize there is a service disrupt… not in front of the pc at that hour. but the helpdesk’s respond is really bad…why go through all the hassle of asking you those Qs when he knew is already a nationwide breakdown
there was once i thought my modem was out and in fact i sent it to my technician but he said it was ok..
No wonder I waited for some websites to load….until I fell asleep last night….LOL!
No wonder I could not get through to Streamyx. Their lines must be all jammed up. Streamyx’s customer service sucks!
oh….thankfully I didn’t decide to go online that time then. Very frustrating if no internet access huh!
hahhh…this is malaysian lah Barb..they are so typically ‘indirect’!!! like to waste people’s time n money only.. I was also experienced the disturbance .. hence just so fed up to surf internet .. until last nite very late evening..the connection is back.. thank GOD!!!
Yes, I experiece the slow internet connection for the pass few days too. Called TM, they gave me the same explaination too…
Yeah! Encountered the same things and understand the frust.
i dun call them sCreamyx for nothing lor..
yeah….I’m facing the same problem in Johor too!!!